Terms of service

Shopping with Alderwell

These terms describe shopping on the Alderwell online store. Please read the product information and our shipping, return, and privacy policies before placing an order.

Products and availability

Product descriptions, available sizes, colors, and prices are shown on each product page. Colors may appear different depending on your screen settings. Please check the selected size and color before checkout. Sandal sizes are labeled in European (EU) sizing.

Prices and payment

Prices are displayed in U.S. dollars (USD). The total payable and any applicable taxes are shown at checkout before you submit your order. We offer free shipping on all U.S. orders. Available payment methods are displayed at checkout.

Orders

Please provide accurate contact, billing, and delivery information. Keep your order confirmation for reference. If you need to correct or cancel an order, contact us as soon as possible. Changes may not be possible after the order has been dispatched.

If we cannot fulfill an order, we will contact you using the details provided and refund any payment collected for the unfulfilled items.

Shipping and returns

See our Shipping & Delivery page for shipping information and our Returns & Refunds policy for the 30-day return conditions and refund process.

Privacy

Our Privacy Policy explains how personal information is handled when you use the store.

Contact

For questions about these terms, products, or orders, use our Contact page. Include your order number when relevant.

Nothing in these terms limits any consumer rights that apply to your purchase under applicable law.

Store operator

Alderwell is operated by NOME DA EMPRESA.

Registered address: MORADA DA EMPRESA
Registration number: NÚMERO DE REGISTO DA EMPRESA
Email: EMAIL DA EMPRESA
Phone: TELEFONE DA EMPRESA